Quality Policy
At Yıldız Platform we judge our work by a single measure: when the machine reaches site, does the job stop or does it run? In the rental business, quality does not show in catalogue figures — it shows in the right machine arriving on site, in working order, at the hour promised. The commitments below are what that means in practice.
1. We deliver machines in working order
No machine leaves without being serviced. Before every delivery:
- Hydraulics, hoses and leaks are checked
- Battery charge or fuel level is verified
- Safety devices — emergency stop, tilt sensor, ground control panel — are tested
- The machine is started and put through a function test
We track statutory periodic inspections and send the machine documents to site with the unit.
2. We identify the right machine first
The most expensive mistake on a job is sending the wrong machine: the transport is wasted, the crew waits, the job slips a day. That is why our site survey and technical consultancy are free of charge.
We do not select on working height alone; we weigh the bearing capacity of the ground, the tightest point the machine must pass and the need to reach around obstacles. If a smaller and cheaper machine will do the job, that is what we recommend. Sending the wrong machine for one rental fee means losing the customer.
3. We are transparent about price
We publish no price list, because rental cost depends on machine type, duration, site location and operator requirements — a fixed list would misrepresent most jobs.
Instead we quote every request individually and show items such as transport and operator as separate lines in the quote. Nothing appears after the contract that was not in the quote.
4. We are on site at the hour we promised
The delivery date and time are confirmed with the quote. We haul the machine to site on our own vehicle and collect it when the work is done. At handover we run the machine and demonstrate the controls, the emergency stop and the emergency lowering procedure.
If the delivery plan slips, we tell you without waiting. A late delivery costs the customer work; not being told costs more.
5. We do not leave a job waiting on a breakdown
When a fault is reported we first try to diagnose it by phone; a large share of faults come from batteries, chargers or the safety circuit and can be cleared without a visit. If that fails, our service vehicle comes to site.
If the repair will run long and the work cannot wait, we send a replacement machine. On long term contracts this cover is included in the rate.
6. Safety is not negotiable
Our operators arrive with personal protective equipment and certification for the machine class they will use. Ground and work area are checked before starting.
If ground or site conditions are not safe, work stops and we resolve it with the customer. It may look like a delay, but next to the cost of an accident it is the cheapest decision available. For customers whose own crews operate the machines, we provide hands-on operator training on the machine they will use.
7. We protect personal data
Information from quote, contact and job application forms is used only to handle that request; it is never sold or passed to third parties for marketing. CVs sent with job applications are stored in an area unreachable from the internet and deleted when the retention period ends. See our Personal Data Notice.
8. We record complaints and report back
Every complaint is a record of a failure; closing it is not enough — it must not recur. You can raise a complaint at info@yildizplatform.com.tr or +90 533 344 66 11.
We log every piece of feedback, investigate the cause and report the outcome to you. If the same complaint arrives twice, the problem is not one job but our process — and we change the process.
Who this policy binds
This policy binds all Yıldız Platform staff and the operator and transport crews working on our behalf. It is reviewed at least once a year and updated whenever our processes or the law change; the current version is always published on this page.
To talk through how we would handle your job, fill in the quote form or call us. Survey and quotation are free.